Refund policy

Refund & Return Policy

At Chubby Pets, every item is custom-printed on demand exclusively for you. Because our products are made to order, we do not accept returns or exchanges for sizing errors, buyer's remorse, or changes of mind.

1. Final Sale Items 

All personalized products and made-to-order merchandise are considered Final Sale. We strongly encourage you to review our Sizing Charts carefully on the product pages before placing your order. Orders cannot be modified or cancelled once production has begun.

2. Damaged, Defective, or Incorrect Orders 

Replacements and refunds are only available in the following cases, which are the result of an error on our part or our fulfillment partners. We do not accept returns or issue refunds for reasons outside of these circumstances.

Please inspect your order upon arrival. We will offer a free replacement or a refund if your item is:

  • Defective or physically damaged upon arrival.
  • Misprinted (incorrect design, significant print defects, or wrong item).
  • A different size or product than what you ordered.

How to request a replacement or refund: 

Contact us at support@chubbypets.store within 14 days of delivery. Please include:

  • Your Order Number.
  • A clear photograph showing the damage or issue.

We will review your request and respond within 1 to 2 business days. If approved, we will dispatch a replacement at no additional charge. In most cases involving print errors or damages, you do not need to physically return the defective item.

3. Lost in Transit 

If your order does not arrive within the estimated delivery window, please contact us at support@chubbypets.store and we will open an investigation with the carrier. Orders confirmed as lost will receive a free replacement at no additional cost to you.

4. Return Address & Fees

  • Physical Return Required: No (photographic proof is sufficient for defective items). If a physical return is exceptionally required, instructions will be provided via email.
  • Restocking Fees: $0 (no restocking fee applies).
  • Return Shipping Costs: If a return is required due to our error or a product defect, Chubby Pets will cover all associated shipping costs.

5. Refunds (If Applicable) 

If a monetary refund is approved instead of a replacement, it will be processed back to your original payment method within 5 to 10 business days, depending on your bank or payment processor. Please note that original shipping fees are non-refundable unless the error was made by Chubby Pets or our fulfillment partners.

Contact Us 

If you have any questions regarding your order or this policy, please reach out:

  • Email: support@chubbypets.store
  • Hours of Operation: Monday – Friday, 9:00 AM – 5:00 PM (EST)