Shipping policy
Shipping Policy — Chubby Pets
At Chubby Pets, every product is custom-printed on demand exclusively for you. Because each item is made to order, please allow additional time for production before shipment.
1. Production Time
All orders require 2–5 business days for production before shipping. For personalized orders (custom pet designs), please allow an additional 2–3 business days for design review before production begins.
Once production has started, we are unable to make changes to your order. Please double-check all details — including size, design, and shipping address — before placing your order.
2. Shipping Destination
We currently ship within the United States only. We do not offer international shipping at this time.
All orders are fulfilled and shipped from production facilities located within the United States.
3. Shipping Methods & Estimated Delivery Times
Total delivery time = Production time + Shipping time.
| Order Total | Shipping Method | Shipping Cost | Estimated Shipping Time |
|---|---|---|---|
| $0.00 – $54.99 | Economy | $6.99 | 6–12 business days |
| $0.00 – $54.99 | Standard | $9.99 | 4–8 business days |
| $55.00 – $84.99 | Economy (Flat Rate) | $7.99 | 6–12 business days |
| $85.00+ | Standard (Free) | $0.00 | 4–8 business days |
4. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after you receive this email.
In some cases, items may arrive in separate packages if fulfilled by different production partners. You will receive individual tracking numbers for each package.
5. Shipping Address
Please ensure your shipping address is correct at checkout. Chubby Pets is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address, contact us immediately at support@chubbypets.store — we can only make changes before production begins.
6. Delays & Holiday Periods
While we strive to meet all estimated delivery windows, delays may occur during peak seasons (such as Thanksgiving, Christmas, and Valentine's Day) or due to carrier disruptions outside of our control. We recommend placing orders at least 2 weeks in advance during holiday periods.
7. Lost or Delayed Shipments
If your order has not arrived within the estimated delivery window, please contact us at support@chubbypets.store. We will open an investigation with the carrier. Orders confirmed as lost will receive a free replacement at no additional cost.
Contact Us
- Email: support@chubbypets.store
- Hours of Operation: Monday – Friday, 9:00 AM – 5:00 PM (EST)